Delivery & Returns
At Fireplace Malta we work with many top brands in the industry to ensure that we supply you with products of the highest quality. We want you to be happy with your purchase and enjoy it for many years to come.
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Please make sure that you take all the correct measurements you need before placing the order. We offer technical manual on every product we have. Please call us first if you are unsure of correct measurements needed to install the fireplace you want.
Delivery Policy
Our standard delivery of stock items is within 2-3 working days.
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Non stock items are normally delivered within 4-6 weeks, unless otherwise notified. If you want a delivery of a non-stock item by a particular date, kindly contact us before placing the order to confirm that we can deliver by the requested date.
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Delivery for orders above € 50 is free of charge to Malta & Gozo to ground floor. If you require the goods to be delivered to higher floors kindly contact us prior to placing the order. Fireplace Malta will enter your property at your risk only and cannot be held responsible for any damage should it occur to carpets, floors, furniture etc. where they have not been covered.
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For orders below €50 a € 20 delivery charge applies to, otherwise you can choose to collect the order from our showroom.
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Please advise us, if you live in an area where access is difficult with a delivery truck.
Cancellation Policy
Cancellations must be made within 24hours of order placement. Contact us at enquiries@fireplacemalta.com or by calling us on 00356 2155 1918. Any cancellations made after 24 hours are subject to our Return Policy.
Return Policy
Fireplace Malta offers a 30 days money back policy. We will refund your purchase amount minus the delivery charge if you are dissatisfied with your purchase subject to conditions below:
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You must notify us of your intent to return within 14 days.
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You must fill in the Return Form. Do not return your item without the Return Form since it is harder to track the item without it.
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The item must be returned within 14 days from the day of the notice of the intent to return.
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The item must be returned in unused, new, uninstalled, sellable condition in the original packaging.
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Fireplace Malta.com does not accept Returns or Exchanges of Used Products pass the allocated time specified by the Return Policy.
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Customer is responsible for return changes on all undamaged returns and exchanges.
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If the item arrived damaged please let us know within 24 hours.
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Refunds are only issued after the returned item have been received and inspected.
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We will refund your purchase amount minus the original delivery charges.
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Refunds will be applied to the same payment method used when original purchase was made.
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If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the courier. No refund can be issued in this case.
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Fireplace Malta will not be held liable for late deliveries due to incorrect address. Please ensure that all the information you have provided is correct before submitting your order. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Damages and Defects:
We are committed to making sure you are satisfied with our products. Your order is inspected prior to delivery to ensure all items are in excellent condition. Although our products are packaged securely to prevent any damage it is possible that damages may occur during delivery. Before signing off for the delivery, please inspect the carton and content. Should you notice any damage, please note it on the delivery note and contact us immediately on 21551918 whilst the driver is still there.
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If there is any damage we will instruct you as to what to do, you may be asked to accept the goods and we will send replacement parts or we may ask you to reject the goods and we will send you a replacement. It all depends on the type of goods you’ve ordered and what the damage is. It is a good idea that the person accepting delivery is capable of checking the goods over and potentially been capable of opening the packaging to inspect the goods.
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We will not be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Delivery Note. If you are unable to inspect the content at the time of delivery, make a note on the delivery note that there appears to be some damage to the content and the you were not able to inspect the contents before signing. You then have 24 hours to initiate the damage claim with us.